Lumenis Privacy Policy

1. Introduction

Lumenis Ltd. ("Lumenis," "we," "us," or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with our Site, submit inquiry forms, or communicate with our team.

This policy applies to information collected through our website, inquiry forms, email correspondence, and event registrations. It does not cover data collected through Lumenis medical devices during clinical use, which is governed by separate agreements with healthcare facilities.

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry form, request a demonstration, or contact us, we may collect:

• Name and professional credentials
• Email address and phone number
• Company or practice name and role
• Platform or product interest
• Message content and inquiry details

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent, and navigation patterns
• Referring website and search terms used to find our Site
• Device type and screen resolution

3. How We Use Your Information

We use collected information for the following purposes:

• Responding to inquiries: Processing your requests for product information, demonstrations, or technical support
• Business communication: Providing relevant product updates, clinical research findings, and educational content related to your expressed interests
• Site improvement: Analyzing usage patterns to improve Site functionality, content relevance, and user experience
• Legal compliance: Meeting regulatory obligations, including medical device reporting requirements where applicable
• Security: Protecting against unauthorized access, fraud, and other security threats

4. Information Sharing

Lumenis does not sell personal information to third parties. We may share your information in the following circumstances:

• Authorized distributors: When your inquiry relates to a region served by an authorized Lumenis distributor, we may share your contact information to facilitate response
• Service providers: Third-party companies that perform services on our behalf (web hosting, analytics, email delivery) under contractual data protection obligations
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and collect analytical data. Types of cookies we use include:

• Essential cookies: Required for Site functionality (session management, security)
• Analytics cookies: Help us understand how visitors interact with the Site (Google Analytics or similar)
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect Site functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, typically no longer than 36 months after your last interaction with us, unless a longer retention period is required by law or regulation. Analytical data is retained in aggregated, anonymized form.

7. Data Security

We implement industry-standard technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Withdrawal of consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.

9. International Data Transfers

Lumenis operates globally, and your information may be transferred to and processed in countries outside your country of residence, including Israel and the United States. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where required by applicable law.

10. Children's Privacy

The Site is intended for healthcare professionals and business users. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us for immediate deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

12. Contact Us

For privacy-related questions or to exercise your data rights:

Lumenis Ltd. — Privacy Office
Email: [email protected]
Contact Page